E-Commerce Delivery: A Complete Guide for Lagos Sellers
If you sell online in Lagos — whether that's Instagram, WhatsApp Business, Selar, Shopify, or a custom storefront — the hardest part of your job is not finding customers. It's delivery. This is the playbook we give every vendor that onboards to Prisdanna Express.
Stage 1: Under 10 orders a day
Use our vendor dashboard. Book each delivery manually, assign packaging notes, and rely on OTP confirmation. At this stage you're learning which zones your customers live in — that intelligence pays off later.
Stage 2: 10–40 orders a day
Switch to CSV upload. Drop a spreadsheet with receiver name, phone, address, package type, and value. We parse it, generate tracking codes, and dispatch in waves. One upload, forty riders briefed.
Stage 3: 40+ orders a day
Time for multi-drop routing. We group orders by zone, assign dedicated riders to routes, and optimise for left-turns where possible (seriously, it saves minutes). At this scale you should also be issuing return-tracked deliveries: failed drop-offs come back to your warehouse the same evening, not days later.
Hidden tips
- Always attach a WhatsApp-able receiver phone. Email-only customers are delivery-failure magnets.
- Tag your fragile items. It cost us nothing; it saves you a refund.
- Share tracking links proactively. Customers who track complain less. Fact.
Scaling an e-commerce business in Lagos is hard enough. Delivery should not be the bottleneck.